The Challenge
One example where NCH engaged with Make for additional support is on their decoration schemes. Historically, the scheme had been managed on a case by case basis, with works required to each street or property being agreed verbally on site between the surveying and decoration scheme. NCH appointed Make to review their survey methodology and devise a method to integrate decoration and repairs which had historically been carried out as two separate entities.
The Solution
Through regular communication and their approachable nature, the surveyors at Make were able to work seamlessly alongside the NCH team. Make developed a survey format which allowed for the integration of decoration and repairs and worked in conjunction with the Client provided schedule of rates so orders could be raised. In addition, photographic schedules were provided, alongside any plans as required to ensure clarity to the team on the repair / decoration works. By scheduling out the works, Make provided NCH with visibility of expenditure across the year, allowing any potential overspend to be managed early in the process. Due to the success of this project, Make have provided on the job training to new NCH staff who will now be taking on the role, ensuring smooth transition back to the Client.
